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1. What is my email address?

The email address is your username with the " @mobiletel.com" at the end of it. It is normally all lowercase letters and no spaces. For example jsmith@mobiletel.com is an email address.

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Netscape 6.0 or higher users:
Bring up the Netscape browser
Click on WINDOW and then click on MAIL AND NEWSGROUPS.
Click on EDIT option in the top-left menu, and then click on MAIL AND NEWSGROUP ACCOUNT SETTINGS
When the window comes up, click on ADD ACCOUNT. In the next window, click on EMAIL ACCOUNT and NEXT.

In the next window, enter your name and email address, then click NEXT.

In the next window, make sure that POP is selected as the type of incoming server. In the incoming server dialog box, enter MAIL.MOBILETEL.COM. In the outgoing server dialog box, enter SMTP.MOBILETEL.COM. Click NEXT.

In the next window, make sure your username is entered correctly. Click NEXT.

In the next window, verify that the account name is to your liking. Click NEXT

In the next window, please verify that all information is correct. Then click on FINISH

Internet Explorer users:
Bring up the Outlook Express mail program
Click on the TOOLS option in the top menu and the click on ACCOUNTS
When the “Internet Account” window appears, click on the “Mail” tab
If there are any mail servers listed in the box below, you will need to remove them. Do this by clicking on the servers listed to highlight them and then click on the “Remove” button to right (note: Outlook programs are made to check multiple email accounts. If you have had a previous mail account setup in Outlook Express and it is no longer valid, the mail program will not be able to deliver the mail to you because it is trying to check a mail account that is no longer valid. This is why you must remove the previous mail accounts.)
Next, click on the “Add” button to the right and when it branches out, click on the “Mail” option
When the “Internet Connection Wizard” appears, click in the “Display name” box and type a name that you would like displayed when you send email to recipients. Press the “Next” button when you are finished
In the next window, click in the “ I already have an e-mail address that I’d like to use.” option and type your email address provided by Mobiletel Internet in the box below, and then press “Next”
In the “Email Server Names” window, fill out the boxes using the diagram below:

* Note: incoming mail server is a POP3 server; the incoming mail server is mail.mobiletel.com, and the outgoing mail server in smtp.mobiletel.com
After filling in the boxes, press the “Next” button
In the “Internet Mail Logon” window, type in the “Account name:” box, type in the username provided to you by Mobiletel Internet if it is not already displayed (ex. If your email were jsmith@mobiletel.com, then you would type in jsmith).
In the “Password:” box, type in your password provided to you by Mobiletel Internet, and then click in the “Remember Password” box to place a check in it for the mail program to remember your password
Press the “Next” button and then click on the “Finish” button to finish the whole process

You should now be back to the “Internet Accounts” window. Just click on the “Close” button and the mail program will be setup to check your email account.

Setting up Windows Mail in Windows Vista

1. Click on Start, All Programs, and then Windows Mail.
2. If you are prompted to make Windows Mail your default mail application, select Yes.
3. Once the program is up, click on Tools, and then Accounts.
4. Click the “Add...” button.
5. Select “E-mail Account”, then click Next.
6. The next dialog will ask for a Display Name. Enter your name in this box (or whatever name you want people to see when you email them). Click Next.
7. The next thing Windows Mail will ask for is your email address. Enter it in the blank, and click Next.
8. The next thing you will see is “Set up e-mail servers” Under Incoming email type, make sure “POP3” is selected. In the “Incoming Mail Server” blank, enter mail.mobiletel.com, and in the “Outgoing Mail Server” blank, enter smtp.mobiletel.com. Click Next.
9. The next dialog will be the “Internet Mail Logon” section. Your username should already be typed in, but you will need to type in your password. Click Next.
10. You should now see the “Congratulations” screen. Click Finish.
11. You are now ready to use Windows Mail. If you have any problems, please call technical support at 866-774-2446.

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Every MobileTel Internet customer has an email address. The mail program will be different depending upon which browser you are using to browse the Internet. If you are using MobileTel Internet software, chances are that the mail program is already setup. Here's how to check your email:

Netscape 6.0 or higher users
Click on the icon that says NETSCAPE MAIL AND NEWSGROUPS. Enter your password.

Internet Explorer:
A typical program used to check email when you use Internet Explorer is called Outlook Express. You can bring up by clicking on the icon that says Outlook Express (looks like an envelope with two arrows around it). You can also get to the mail program by bringing up Internet Explorer, then clicking on the MAIL button on menu bar at the top, and then clicking on the READ MAIL option. Sometimes after you click on the Outlook Express icon for the first time you will prompted with a message asking you to "make Outlook Express your default mail client". Just say "yes" to this and the mail program should come right up.

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MobileTel Internet is the only local ISP to offer a web mail service to its customers. The web mail service interacts with your own email account, giving you the possibility to check your email when it is still on the server. All that is needed to check your email account using web mail is a computer with Internet access. Here's how to do it:

Get connected to the Internet
Go to the MobileTel Internet homepage (www.mobiletel.com)
Look on the left-hand side for SERVICES, and then click on WEBMAIL
The next window that comes up will be a logon window. Type your username and password in the corresponding boxes, then click on LOG IN.
The Web mail webpage will be up, displaying all the email that you currently have stored in the server, or in other words, all the mail you haven't downloaded yet from your home computer.

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Typically, the mail programs are, by default, setup to remember mail passwords. But if you are prompted to enter your password every time that you try to check your mail, you can adjust the mail program's settings to remember the password. Here's how:

Netscape 6.0 or Higher Users:
Bring up Netscape
Enter your password in the box.
Check USE PASSWORD MANAGER TO REMEMBER THIS PASSWORD.
Click OK.
Outlook Express Users:

Bring up the Outlook Express mail program
In the top menu, click on TOOLS, the click on ACCOUNTS
In the Internet Accounts window that comes up, click on the MAIL tab at the top, then choose your MobileTel Internet mail account (usually labeled "mail.mobiletel.com") and then click on the PROPERTIES button on the right.
Click on the SERVERS tab, then look for a box labeled "Remember Password" and click on it to place a check in the box.
Click on OK, and then click on CLOSE.
NOTE: You MUST close the Outlook Express program for the settings to take place. Click on FILE, and then click on EXIT. The next time you bring up Outlook Express, the password should be saved.

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Attachments are files that are attached to emails. You will know that you have an email with an attachment because you will see a paperclip symbol somewhere in the email. Attachments can be media enriched files, word documents, database files, and any other type of file that exists today. But just because these files can be sent as an attachment does not mean the mail program can read and interpret what to do with these files. Most mail programs cannot open mail attachments because they are not made to read the many different file formats out there. They're just made to send and receive email more or less, with or without attachments. This is why it is best to save attachments to your hard drive in the event that you receive an email with an attachment. Here's how to do it:

Netscape Messenger Users:
To Send:
Click on the NEW MAIL (or COMPOSE in Netscape 6.0 or higher) button in the top-left corner of the Netscape mail program
When the Composition window comes up, type the email address that the attachment will be sent to.
In the menu at the top, click on FILE, then Attach, and then choose on FILE
An ENTER FILE TO ATTACH window will appear. In this window, find the file you wish to attach, click on it to select it, then click the OPEN button on the bottom-right hand corner of the window
The email with the attachment will be ready to send. All you have to do is click the SEND button
To Save:
Double-click the individual email with the attachment to bring the email up in a separate window.
In the body of the email, look for an outlined box with. In this box, there will a filename (which is the name of the attachment) in blue. Click on this to bring up a SAVE AS window.
When the "Save As" window comes up, choose a place to save the attachment. It is best to create a folder to save email attachments to so that you will always know where a certain file or attachment has been placed. After you have selected a location to save the attachment, click on the OK button.
Once you have saved the file to your hard drive, go through MY COMPUTER or WINDOWS EXPLORER and find the file, then double-click it to open it. The computer will know what to do with it and it will bring up the appropriate program to read the file.

Outlook Express Users:
To Send:
Click the NEW MAIL button in the top left-hand corner of the mail program window
When the Composition window comes up, type the email address that the attachment will be sent to.
In the top Menu, click on the INSERT option, then click on the FILE ATTACHMENT option
When the INSERT ATTACHMENT window appears, find the file you wish to attach, click on it to select it, then click the ATTACH button on the bottom-right hand corner of the window
The email with the attachment will be ready to send. All you have to do is click the SEND button
To Save:
Double-click the individual email with the attachment to bring the email up in a separate window.
In the new window that comes up, click on FILE in the top menu, and then click on SAVE ATTACHMENTS.
In the SAVE ATTACHMENTS window, choose which attachment(s) you want to save by clicking on them, choose a location where you want to save them in the SAVE TO box, then click on the SAVE button. It is best to create a folder to save email attachments to so that you will always know where a certain file or attachment has been placed.
Once you have saved the file to your hard drive, go through MY COMPUTER or WINDOWS EXPLORER and find the file, then double-click it to open it. The computer will know what to do with it and it will bring up the appropriate program to read the file.

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The Inbox of any mail program should be used as a place where new mail arrives. If you leave all the in the inbox, pretty soon you will never be able to find that funny email your brother sent last week. A good tip is to create a mail folder just to store the email that you want to keep, so when you get something worth saving, all you have to do is send the email to this folder and it'll be right there the next time you want to see it. Here how you do it:

Netscape users:
Open up the mail program
In the top menu, click on FILE, and then click on NEW FOLDER
A the "New Folder" window, look for the NAME box and type "SAVED" or anything that reflects what type of emails will be saved in the folder.
Press OK and the new folder should be created. Whenever you want to transfer emails to the new folder, just click and drag the email to the new folder and the email will be transferred there

Outlook Express Users:
Open up the mail program
In the top menu, click on FILE, then NEW, and then FOLDER
In the "Create Folder" window, look for the "Folder Name" box and type "SAVED" or anything that reflects what type of emails will be saved in the folder.
Press OK and the new folder should be created. Whenever you want to transfer emails to the new folder, just click and drag the email to the new folder and the email will be transferred there.

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Email can be saved to the hard drive at anytime. Programs like Netscape and Outlook Express will allow you to save emails, but there is a catch: each program stores the email in different ways and formats

Netscape Users:
For versions older than 6.0, you can only save the email in a plain text format. This means that any special design, web-link, picture, or sound will not be saved in a recognized format (like what the email looks like when you receive it) but will actually be saved in JUST PLAIN TEXT. Anything that was media enriched (special design, web-link, picture, or sound) will appear in gobbledygook or trash keys. Netscape is designed to save email in only text, so no html will appear. If you still want to save the email, here's how:
Double-click on the email you want to save
In the top menu, click on FILE, then Save as, and (if using Netscape 4.0 or higher) click on FILE
In the "Save Message As" window, choose a place to save the attachment. It is best to create a folder to save email messages to so that you will always know where saved emails have been placed. After you have selected a location to save the attachment, click on the SAVE button.
Once you have saved the file to your hard drive, go through MY COMPUTER or WINDOWS EXPLORER and find the file, then double-click it to open it. The computer will know what to do with it and it will bring up the appropriate program to read the file.

Outlook Express Users:
Outlook Express and any other Outlook version will allow to save the email AS IS, that is with pictures, sounds, attachments, and anything else contained in the email. It can do this because it can save it the ".eml " file format, which is made just for Outlook programs. The only problem with this is that you can only read/open these files with an Outlook program. Here's how to save the email in Outlook Express:
Double-click on the email that you wish to save
In the top menu, click on FILE, and then click on SAVE AS
In the "Save Message As" window, choose a place to save the attachment. It is best to create a folder to save email messages to so that you will always know where saved emails have been placed. After you have selected a location to save the attachment, click on the SAVE button.
Once you have saved the file to your hard drive, go through MY COMPUTER or WINDOWS EXPLORER and find the file, then double-click it to open it. The computer will know what to do with it and it will bring up the appropriate program to read the file.

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Your email program's address book can saved to a file so that it can be backed-up and used later for importing into a new address book. Here's how to back up your address book.

Netscape 6.0 or higher:
Bring up Netscape
Click on WINDOW, then ADDRESS BOOK.
Click on TOOLS, then EXPORT.
In the window, choose a location and filename to save the book to. Click SAVE.
TO IMPORT:
Bring up Netscape
Click on WINDOW, then ADDRESS BOOK.
Click on TOOLS, then IMPORT.
Make sure ADDRESS BOOKS is selected. Click NEXT.
Select the program from which you would like to import. Click NEXT. Find the file on your computer, then click OPEN.
Click on OK.

Outlook Express:
Bring up the Outlook Express program
On the menu bar at the top, click on TOOLS, and then click on ADDRESS BOOK.
When the Address Book window appears, click on FILE, then EXPORT, and then ADDRESS BOOK (WAB).
When the "Select Address Book File to Export to" window comes up, choose a location to save the address book file. It is best to create a folder to save Internet related files so that you will always know where saved files have been placed. Once a location has been selected, type a name typically ADRESSBOOK) in the FILE NAME box to name the file, then click on SAVE.
TO IMPORT:
Bring up the Outlook Express program
On the menu bar at the top, click on TOOLS, and then click on ADDRESS BOOK.
When the Address Book window appears, click on FILE, then IMPORT, and then ADDRESS BOOK (WAB).
In the "Select Address Book File to Import to" window, find where you had saved your address book (normally called addressbook.wab), select the file, then click OPEN and the address book should be imported.

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9. How can I backup my address book to a file?

Your email program's address book can saved to a file so that it can be backed-up and used later for importing into a new address book. Here's how to back up your address book.

Netscape 6.0 or higher:
Bring up Netscape
Click on WINDOW, then ADDRESS BOOK.
Click on TOOLS, then EXPORT.
In the window, choose a location and filename to save the book to. Click SAVE.
TO IMPORT:
Bring up Netscape
Click on WINDOW, then ADDRESS BOOK.
Click on TOOLS, then IMPORT.
Make sure ADDRESS BOOKS is selected. Click NEXT.
Select the program from which you would like to import. Click NEXT. Find the file on your computer, then click OPEN.
Click on OK.

Outlook Express:
Bring up the Outlook Express program
On the menu bar at the top, click on TOOLS, and then click on ADDRESS BOOK.
When the Address Book window appears, click on FILE, then EXPORT, and then ADDRESS BOOK (WAB).
When the "Select Address Book File to Export to" window comes up, choose a location to save the address book file. It is best to create a folder to save Internet related files so that you will always know where saved files have been placed. Once a location has been selected, type a name typically ADRESSBOOK) in the FILE NAME box to name the file, then click on SAVE.
TO IMPORT:
Bring up the Outlook Express program
On the menu bar at the top, click on TOOLS, and then click on ADDRESS BOOK.
When the Address Book window appears, click on FILE, then IMPORT, and then ADDRESS BOOK (WAB).
In the "Select Address Book File to Import to" window, find where you had saved your address book (normally called addressbook.wab), select the file, then click OPEN and the address book should be imported.

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