| 1.
I can connect to the Internet but web pages won't come
up. What's going on?
Normally, this is just a simple connection
problem. This will occur from time to time when Windows
doesn't recognize that the system has an Internet connection
established. To fix this, first, try restarting the
computer. The Windows operating system runs on something
called "system resources". These system resources
practically run the system by monitoring everything
that goes on when the system is turned on from mouse
clicks to printing. When the system has been running
for long period of time, these resources will become
so low, that basic Windows components will stop functioning
correctly. By restarting the computer, the system resources
become refreshed and the simple connection problem you
had will be fixed. If you have restarted the computer
and the problem still persists, please call MobileTel
Internet Technical Support.
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2.
How can I change my homepage to one that I prefer?
Normally, when a customer signs up
for an account, we like to make MobileTel Internet their
homepage because we post interesting news and informative
information that can concern you as a MobileTel Internet
customer. But you can make any webpage your homepage
by adjusting certain settings in your browser. Here's
how:
Netscape users:
Bring up Netscape and go to the page
that you wish to make your homepage.
In the top-left hand corner, click on EDIT, then go
to PREFERENCES
In list on Categories that will come up, make sure that
you have NAVIGATOR highlighted
On the right-hand side, look for a HOME PAGE option,
and then click on the button that says USE CURRENT PAGE.
The current page should appear in the LOCATION box.
Press the OK button and the new homepage will be set.
Internet Explorer users:
Bring up Internet Explorer and go
to the page that you wish to make your homepage.
In the top menus, click on TOOLS, then go to INTERNET
or INTERNET OPTIONS
When the Internet options window comes up, make sure
that you are on the GENREAL tab and look for HOME PAGE
option. There will be a white box labeled ADDRESS and
below a button that says USE CURRENT. Click on the USE
CURRENT button and the current page should appear in
the address box.
Click on OK and the new homepage will be set.
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3.
How can I save bookmarks/favorites and then import them
into my browser? Bookmarks
(Netscape) and Favorites (IE) can be saved to a separate
file on the hard drive. This will backup your bookmarks
and can also be used to later import them into your
browser, should you ever upgrade or need to re-install
the program. To save bookmarks, follow these steps:
Netscape 6.x or higher:
Bring up the browser
On the menu bar at the top, click on BOOKMARKS, then
click on MANAGE BOOKMARKS
In the Bookmarks window, click TOOLS, and then EXPORT.
Pick a location where you want to save the file to (could
be anywhere you want, even on a floppy disk) and then
click on SAVE. The bookmarks should be saved.
TO IMPORT: Bring up the browser
On the menu bar at the top, click on BOOKMARKS, then
click on MANAGE BOOKMARKS
In the Bookmarks window, click TOOLS, and then IMPORT.
Find where you saved your bookmarks (normally called
"bookmark.htm"), select the file, then click
OPEN. The bookmarks should be imported.
Internet Explorer:
Bring up the browser
On the menu bar at the top, click on FILE then click
on IMPORT AND EXPORT
The Import/Export Wizard will come up, then press NEXT
- In the next window, choose EXPORT FAVORTIES, then
click on NEXT
Make sure that FAVORITES is highlighted, click on NEXT
You will be given two options in the next window, put
a dot in the option that says "EXPORT TO A FILE
OR ADDRESS". You can choose where you want to save
the exported bookmarks to by clicking on browse, then
in the SELECT BOOKMARK FILE window, pick a location
where you want to save the file to (could be anywhere
you want, even on a floppy disk) and then click on SAVE.
This will take you back to "EXPORT TO A FILE OR
ADDRESS" window and then press NEXT.
Make sure that FAVORITES is highlighted, click on NEXT
Press FINISH and the Favorites should be saved.
Mozilla Firefox:
Bring up the browser
On the menu bar at the top, click on FILE then click
on IMPORT
The Import Wizard will come up, then press NEXT to select
importing browser
Make sure selected items to import are highlighted,
click on NEXT
Press FINISH and the Favorites should be saved
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4.
How can I clear the location/Address bar from my browser?
The location bar
is double-edge sword. It can work for you by keeping
the pages that you frequently visit stored or it can
work against you by… keeping the pages that you
frequently visit! Here's how to clear it
Open Netscape.
From the EDIT menu, select PREFERENCES
Click on NAVIGATOR on the left so it is selected.
Click on HISTORY on the left so it is selected.
On the right, click the CLEAR LOCATION BAR button. Click
OK.
Internet Explorer:
Open the browser
On the menu bar at the top, click on TOOLS then click
on INTERNET OPTIONS
In the Internet Options window, look for a "History"
option, and then click on the CLEAR HISTORY button.
Press OK and the history should be erased.
Mozilla Firefox:
Open the browser
On the menu bar at the top, click on TOOLS then click
on OPTIONS
In the Internet Options window, look for a "Privacy"
option, and then click on the HISTORY button that says
Clear
Press OK and the history should be erased.
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5.
How do I download files from the Internet: What exactly
is downloading and how do I do it? Downloading
files from the Internet can be thought of as taking
a file from someone else's desk and bringing it to yours.
Even though the file is on your desk, you have to open
it to get anything out of it. The same goes for downloading
files off of the Internet. Downloading files from the
Internet is just getting one file from another computer
to yours. After you have that file, you have to open
it to use it. Downloading files from the Internet is
pretty simple. Normally all you have to do is click
on the file link on the webpage that you wish to download.
A "Save File" window will appear and all you
have to do is select the location as to where you would
like to save it. To make things simple, just save the
file to your desktop so that after the file finishes
downloading, it will be right on your desktop. After
that, all you have to do is open the file (or find it
if you didn't save it to your desktop, then open it)
and it will begin to install itself.
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6.
What is a plug-in and why do I need one for certain sites:
What it is and How to download? A
plug-in is an add-on program for your browser that will
allow your browser to do certain "special"
things. They are usually made to enhance your browser
so that it can view multi-media online. For example,
there are number of plug-ins for the Netscape Navigator
and Internet Explorer browsers that enable them to display
different types of audio or video messages. Certain
web sites will not allow you to view that page in its
entirety if your browser is not equipped with the recommended
browser plug-ins. You must download and install the
recommended plug-in to enable the site's full potential.
Some of the most common plug-ins are Macromedia Shockwave,
Windows Media Player, and Real Networks RealPlayer.
Usually a browser will inform you if you a certain plug-in
is required to view a particular webpage. If you use
Netscape Navigator or Netscape Communicator, it will
require you to manually download and install the necessary
plug-in. With Internet Explorer, plug-ins are a snap.
If a webpage requires you to get a certain plug-in,
Internet Explorer will usually automatically download
and install it for you. Now that's technology working
for the user!
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7.
When I go to sites that are secure, my browser tells me
the Security Certificate has expired. What can I do to
fix this? Many older
web browsers, including versions of Netscape Navigator
and Netscape Communicator, have a digital certificate
that ensures secure, authenticated online transactions.
If you have a Netscape browser version older than 4.06
(released in August, 1998), you should update your browser
to ensure a continued smooth experience while conducting
secure online transactions such as shopping. The current
version of Netscape is available now via for Free Download
or can be ordered on CD-ROM. Please visit the Netscape
webpage for downloading and ordering information at
www.netscape.com
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