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• What is my username, password and e-mail address?
• What is a browser and how do I know which one I am using?
• How do I change my homepage?
• What are cookies and how can I benefit from using them?
• How do I use the Internet Connection Wizard to connect to the internet and set up email?
• What are surge suppressors, and how do they work?
• How do I install or uninstall Accelerator?
• How do I troubleshoot problems after installing Accelerator?

• What is a dialer and why should I use this to connect to the Internet?
• When I try to connect, I get an error that says "Server does not have a DNS entry" or "Error 404 The page cannot be displayed". What 's going on?
• How do I disable call waiting in my dialer?
• How do I remove "1-985" from the access number?
• I keep getting a 6**error when I go to connect. What does it mean?
• My "Save Password" checkbox is grayed out. How can I fix this?
• I get disconnected frequently. What's the deal?
• When I leave my computer online for five minutes, a prompt comes up asking me to either stay connected or disconnect now. How can I disable the Idle Disconnect message from coming up?
• What should my connection speed be and how can I speed it up?
• Every time I dial I get an error message "the file C:\Netscape3\Program\isp.scp could not be found " What has happened to the file and how can I fix this?
• How can I change my access number to a different Mobiletel Internet location?
• My dialer Icon is missing from my desktop, how can I get it back?
• Is there any software to help me receive incoming calls while I am online?
• How do I configure dial up with Windows Vista?

• I can connect to the Internet but web pages won't come up. What's going on?
• How can I change my homepage to one that I prefer?
• How can I save bookmarks/favorites and then import them into my browser?
• How can I clear the location bar from my browser?
• How do I download files from the Internet: What exactly is downloading and how do I do it?
• What is a plug-in and why do I need one for certain sites: What it is and How to download.
• When I go to sites that are secure, my browser tells me the Security Certificate has expired. What can I do to fix this?

• What is my email address?
• How do I configure my mail program to check my MobileTel Internet email account?
• How do I check my email?
• Is there anyway to check my Mobiletel Internet email when I am at work or on vacation?
• How can I get my mail program to remember my password?
• How can I send/save attachments that people send to me through email?
• My Inbox is getting too big! How can I create a folder to save the emails that I want to keep?
• How can I save email to my hard drive?
• How can I backup my address book to a file?

• Using my personal web space to build a personal website.
• What is FTP and how do I use it?
• What can I do to protect myself from viruses?
• What is a plug-in and how do I install one?
• What are Windows Updates and why are they so important?
• What is spyware/adware, and how do I get rid of it?